Last updated: 4/18/2025

We are committed to delivering your custom-built gaming system safely and efficiently. Please read below for details on our shipping process, timelines, and policies.

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• All systems are custom-built to order. The standard build time is 2-3 weeks, but it may vary depending on order volume or component availability.
• You will receive an email confirmation with tracking information once your system ships.

• Shipping is available within the United States and Canada.
• We use FedEx for all shipments unless specified otherwise.
• Estimated delivery times:
  • FedEx Home Delivery: 3–5 business days
  • FedEx 2nd-Day: 2 business days
  • FedEx Overnight (Standard and Priority): 1 business day

Note: Delivery estimates do not include build time.

• Currently, international shipping is limited to Canada.
• Duties, taxes, and import fees are the responsibility of the recipient.

• If your package arrives damaged, please take photos immediately and contact us within 48 hours at support@doghousesystems.com.
• For lost packages, please contact us as soon as possible so we can work with the carrier to resolve the issue.

• For your protection, a signature is required upon delivery for all gaming systems.
• If you are unavailable during delivery, the carrier may leave a notice with instructions for rescheduling.

• We ship to physical addresses only. We do not ship to P.O. boxes.
• Please ensure your shipping address is correct before completing your order. We are not responsible for delays or lost shipments due to incorrect addresses.
• We will work with those who have an APO Address!

• Once your order ships, you will receive a tracking number via email.
• You can monitor your shipment’s progress directly through the carrier’s website.

• Shipping costs are calculated at checkout based on the delivery address and selected shipping method.
• Free shipping promotions (when available) will be applied automatically.

If you have questions about your shipment or need assistance, please contact our customer support team at:
Email: Support@doghousesystems.com
Phone: 972-418-0945

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