Frequently Asked Questions

Account Information

I previously bought a system, but can’t log into my account.
How do I track my order?
How do I know my order shipped?
Do I need an account to order a system?
How do I reset my password?

DHS Policies

DHS Return Policy
DHS Privacy Policy
DHS Shipping Policy

Orders & Shipping

Where do you ship from?
What is the fastest way to ship?
My order is a gift. Do you include pricing when you ship?
An item in my order is back-ordered; what do I do?
Can I use more than one coupon code?
Do you ship to P.O. boxes or A.P.O. addresses?
What happens if someone isn’t home to receive my order?
Can I change something on my order after I’ve placed it?

Pricing & Billing

Why was I charged State Sales Tax?
Why won’t my payment go through?
Do you offer financing?
Do you offer discounts?
I live in Canada. Will I be charged Taxes and Duties?
Why did I get charged for international support?

Support

How do I check my warranty?
I need to send my system in, but I don’t have my original packaging.

Returns & Refunds

Can I return my order?
Will my shipping be refunded as well?

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